Terms of service

1. The service

Paxtio lets you manage bookings, drivers, vehicles, suppliers, prices, payments and online bookings. It is provided over the internet, with nothing to install, and each customer accesses its own space, kept separate from all others.

2. Account and users

• The account is created on behalf of a company. Whoever creates it declares they are authorised to represent it.
• The customer is responsible for the users it invites (team, drivers and suppliers) and for what they do in the account.
• Each person keeps their password secret and tells us about any misuse.

3. Free trial, plans and payment

• New accounts have a 7-day free trial, with no card. At the end of the trial, the account is suspended until the customer chooses a plan.
• Plans, limits and prices are shown on the pricing page. Prices exclude VAT.
• Payment is made by card through Stripe, at the start of each period (monthly or yearly), and renews automatically until cancelled.
• Founder pricing (−30%) is given to the first companies and applies for as long as the subscription is not cancelled. It does not stack with promo codes: the more favourable discount applies.
• If a payment fails, we retry for a few days. Without payment, the account is suspended; the data is kept and the account reopens once payment is settled.
• We may change prices with 30 days’ notice. The change applies from the next renewal.

4. Cancellation

• The customer can cancel at any time under Assinatura (Subscription) in the dashboard. Access continues until the end of the period already paid; periods already started are not refunded.
• After cancellation, the customer can ask for an export of its data for 30 days. After that, the data is deleted, except what the law requires us to keep (for example, invoices).
• We may suspend or close an account in case of unlawful use, abuse of the service or non-payment.

5. Customer data

The data the customer puts into the system (bookings, passengers, drivers, suppliers) belongs to the customer. We process it only to provide the service, as a processor, under the data processing agreement, which forms part of these terms. The customer is responsible for having a legal basis for the data it enters and for informing its passengers.

6. Online bookings and passenger payments

With the booking widget, passengers’ card payments go directly into the customer’s Stripe account. The transport contract is between the customer and the passenger; Paxtio is not a party to that contract and does not receive those payments.

7. Availability and support

• We do our best to keep the service available continuously, with daily backups. There may be interruptions for maintenance, announced whenever possible.
• Support is given through requests in the dashboard and by email (support@paxtio.com), with a reply within 48 hours on working days.

8. Acceptable use

The customer may not use the service for unlawful purposes, send unsolicited messages, try to access other customers’ data, overload the system or copy the software.

9. Liability

The service is provided as is. To the extent permitted by law, our total liability to the customer is limited to the amount paid in the 12 months before the event that gave rise to it, and does not cover loss of profits or indirect damage. Nothing in these terms limits liability for wilful misconduct or gross negligence.

10. Changes to these terms

We may update these terms. Important changes are notified by email 30 days in advance.

11. Law and jurisdiction

Portuguese law applies. The courts of Faro have jurisdiction over any dispute, without prejudice to applicable mandatory rules.

12. Contact

RIGOTTOUR – TRANSFER ALGARVE, UNIPESSOAL, LDA · Rua José Pedro de Almeida, n.º 7, Apartamento 05 Esquerdo 8000-505 Faro, Portugal · support@paxtio.com